Senior IT Production Professional - Incident Management | Senior Professional IT Produktion (m/w/d) - Incident Management

Job Summary

As a Senior IT Production Professional specializing in Incident Management, you will be the central coordinator and communicator during IT disruptions, ensuring rapid restoration of services. You will play a key role in the Service Operations team, actively contributing to the continuous optimization and development of collaboration. Your responsibilities will include enhancing Incident, Problem, and Service Request Management processes to ensure stable and uninterrupted IT service delivery. You will also coordinate incident resolution and communication with IT units, management, and end-users, while driving proactive problem management and developing IT Service Management tools. This role requires strong IT affinity, excellent communication skills, and a proactive approach to problem-solving within a dynamic IT environment.