Specialist Digital Service Support (Online Banking and Banking App) | Specialist (w/m/d) Digital Service Support (Online-Banking und Banking- App) in Voll-& Teilzeit...

Job Summary

This role involves providing specialized technical and communicative support for digital services, specifically online banking and mobile app functionalities. The ideal candidate will assist colleagues with customer inquiries, perform initial diagnostics, and resolve hardware and software issues across various communication channels including phone, email, and chat. A key aspect of the role is acting as an interface for incident reporting, analyzing recurring issues, and contributing to process improvement initiatives. The position requires a proactive, service-oriented individual with a strong focus on customer satisfaction and the ability to analyze data to optimize daily operations and internal workflows. This is an opportunity to contribute to a modern and agile banking environment, shaping the digital service experience with innovative ideas.