1st Level IT Service Technician | 1st Level IT Servicetechniker (m/w/d)

Job Summary

As a 1st Level IT Service Technician in Berlin or Munich, you will act as a crucial link between users and technology, translating complex IT issues into understandable terms and providing creative solutions for daily system challenges. Your day-to-day responsibilities will include troubleshooting IT problems, documenting them in a ticketing system, providing on-site hardware and software support, installing programs via software distribution, and assisting with various IT projects. The role requires a strong background in IT support, proficiency with Windows, Active Directory, Office 365, and networking, along with excellent communication skills. This position offers a secure job in a growing IT service provider, competitive pay, and opportunities for career development within a supportive team environment.