1st and 2nd Level Cisco Support Specialist | 1st und 2nd Level Support Cisco (m/w/d)

Job Summary

This role involves providing essential 1st and 2nd level IT support for clients, primarily focusing on Cisco environments. The specialist will be responsible for diagnosing and resolving technical issues remotely and on-site, documenting all incidents thoroughly, and escalating complex problems to higher-level support or vendors. Key responsibilities include maintaining the knowledge database and system data, and collaborating closely with other IT departments. The ideal candidate will have a background in IT, experience with client operating systems and Windows infrastructures, and proficiency with ticketing systems like ServiceNow. This position offers an attractive compensation package, the flexibility of home office options, and the chance to work within a flat organizational structure in an owner-managed company, fostering a direct and open communication culture.