Service Desk Agent | Service Desk Agent (m/w/d)

Job Summary

As a Service Desk Agent in Munich, you will be an integral part of an experienced support team, providing IT support for a technology group. Your daily tasks will involve diagnosing and resolving hardware and software issues, identifying and escalating problems, evaluating technical customer inquiries, and providing first-level support via phone and a ticket system like Service Now. You will also advise users on end devices, applications, and IT processes. This role is ideal for someone with an IT background and a strong understanding of technical and organizational aspects, offering a competitive salary, extensive benefits, intensive onboarding, and long-term career development opportunities.