IT Onsite Support Engineer | IT Onsite Support Engineer (m/w/d)

Job Summary

As an IT Onsite Support Engineer, you will be a crucial part of the existing team in Nuremberg, providing essential first-level support for hardware and software issues. Your daily tasks will involve analyzing and resolving technical problems, classifying incoming customer inquiries, and escalating complex issues to specialized departments. You will also provide direct support to users via phone and a ticketing system (ServiceNow), advising them on end-user devices, applications, and IT processes. This role is ideal for someone with strong technical and organizational skills, a background in IT support, and excellent communication abilities in both German and English. The position offers a modern work environment, diverse tasks in a future-oriented industry, and the opportunity to work with innovative applications and services, with a potential for permanent employment.