1st and 2nd Level Support Specialist | 1st und 2nd Level Support (m/w/d)

Job Summary

This role is for a dedicated 1st and 2nd Level Support Specialist who will be the primary point of contact for software and hardware issues. The specialist will be responsible for analyzing and resolving technical errors, prioritizing and classifying disruptions, and meticulously documenting all inquiries and issues within a ticketing system. This position requires providing comprehensive support via phone, remote access, and on-site, ensuring efficient resolution of customer requests. The ideal candidate will possess a strong background in IT, excellent problem-solving skills, and a customer-centric approach. This is an excellent opportunity for someone seeking a challenging yet rewarding role with significant development potential within a supportive team environment.