IT Support Service Desk Specialist | IT Mitarbeiter Support Service Desk

Job Summary

This role is perfect for an IT professional who thrives on solving technical issues and providing excellent customer service. As the primary point of contact in the 1st Level IT Service Desk, you will independently handle incoming technical inquiries from business clients, primarily in Dortmund or Bochum. Your day-to-day will involve taking calls, addressing disruptions, analyzing existing IT infrastructure, and identifying optimization potentials. The position focuses on supporting business customers who rely on professional and reliable IT services. This is a great opportunity for someone with initial helpdesk experience and strong communication skills to grow within a supportive environment, with the possibility of permanent employment.