IT Expert Service Management ISO 20000 - Remote | IT Experte (m/w/d) Servicemanagement ISO 20000 - Remote

Job Summary

This role is for an IT Expert specializing in Service Management, particularly with ISO 20000 standards, to join a company in Ingolstadt, Germany, that supports prominent German industrial clients. The position involves managing user accounts and permissions in Active Directory, documenting IT processes, and contributing to the implementation of new systems in IT projects. A key part of the role is providing 1st and 2nd level IT support, including incident handling via ticketing systems, and performing installations, configurations, and administration of Windows clients and standard software. Ideal candidates will possess strong service orientation, communication skills, and practical experience in IT support, along with good knowledge of Microsoft products. This is an attractive opportunity offering remote work options, flexible hours, 30 days of vacation, and continuous professional development.