Service Lead Service Desk | Service Lead (m/w/d) Service Desk

Job Summary

This role involves leading and coordinating a Service Desk team to ensure stable, service-oriented, and customer-friendly 1st-level support. The successful candidate will be responsible for structuring the team, fostering their professional development, and acting as a central communication interface between customers and other delivery units. This position is ideal for someone with proven experience in end-user support, particularly 1st-level, and strong knowledge of Office tools and ticketing systems. It offers an opportunity to work in a dynamic environment, contribute to team growth, and directly impact customer satisfaction. The role emphasizes strong communication skills, customer focus, and a proactive approach.