Team Lead, Technical Service and Incident Management | Teamleitung (w/m/d) für das technische Service- und Störungsmanagement

Job Summary

This role involves leading a team within the Service Management Center (SMC) for a major real estate portfolio in North Rhine-Westphalia, focusing on technical service and incident management. The successful candidate will actively participate in daily operations, provide technical leadership, and act as the primary contact for the team and stakeholders. Key responsibilities include managing team tasks, handling inquiries, supporting incident resolution, and overseeing external service providers. The role also involves developing concepts for service quality improvement, including process digitalization and IT application enhancement, as well as refining reporting systems and work processes. This position is ideal for someone with a strong background in facility or property management, excellent leadership skills, and a commitment to contributing to a climate-neutral real estate portfolio.