Head of Managed Services | Leiter Managed Services (m/w/d)

Job Summary

As the Head of Managed Services in Augsburg, you will be responsible for leading and strategically developing the managed services portfolio, ensuring the delivery of high-precision IT solutions and long-term customer satisfaction. This role involves full responsibility for the Managed Services department, including leading service teams, ensuring smooth operations and SLA adherence, and managing customer relationships and escalation processes. You will also be instrumental in capacity planning, resource allocation, and budget management. The ideal candidate will possess a strong technical background in IT infrastructure, network, and cloud technologies, coupled with extensive experience in IT service leadership and ITIL standards. This position offers a dynamic environment within a growing IT service provider focused on digital transformation, providing flexible work arrangements, continuous professional development, and a collaborative team culture.