1st/2nd Level IT Support Specialist | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

This role involves providing essential 1st and 2nd level IT support, acting as the first point of contact for user inquiries and technical issues. The specialist will be responsible for receiving and categorizing IT incidents via phone, email, and in-person, troubleshooting and resolving common problems, and escalating complex issues to administrators. Key tasks include documenting all interactions in a ticketing system, installing and configuring hardware and software, and assisting users with general IT-related questions. The ideal candidate will possess a strong IT background, excellent customer service skills, and proficiency with standard operating systems and Microsoft Office products, ensuring smooth IT operations and user satisfaction.