IT Support Specialist | IT Support (m/w/d)

Job Summary

This role is for an IT Support Specialist to provide crucial 1st Level Support for a leading European IT service provider, assisting their end-client, Deutsche Bank. The position involves daily customer interaction, managing loan devices, and resolving technical issues across Windows and Apple products, including notebooks, MacBooks, iPhones, and iPads. Key responsibilities include technical administration of operating systems, IP telephony, and VPN, alongside meticulous documentation of inquiries and ticket creation. The ideal candidate will possess strong technical skills in IT support, particularly with Apple and Windows environments, and be proficient in ServiceNow, Active Directory, VPN, and IP telephony. This is an excellent opportunity for a customer-oriented and reliable professional to join a large, innovative IT company with potential for permanent employment and career growth.