Senior IT Service Management Specialist | Senior Servicemanagement ITSM (m/w/d)

Job Summary

This Senior IT Service Management Specialist role at Hamburg Airport, within its AIRSYS subsidiary, offers a unique opportunity to shape the digital future of a major German airport. The successful candidate will be instrumental in designing, controlling, and continuously optimizing core ITSM processes, including Incident, Change, Service Request, and Problem Management. Key responsibilities involve developing and implementing a sustainable Continual Service Improvement strategy, ensuring adherence to IT policies and standards, and leading ITSM improvement projects from conception to implementation. This position requires a proactive individual with strong analytical skills, a deep understanding of IT operations, and the ability to manage external service desks and ITSM platforms, contributing significantly to service quality and efficiency within the airport's IT landscape.