Senior IT Service Management Specialist | Senior Servicemanagement ITSM (m/w/d)

Flughafen Hamburg GmbH

Hamburg, Hamburg, Deutschland
Published Aug 13, 2025
Full-time
No information

Job Summary

This Senior IT Service Management Specialist role at Hamburg Airport, within its AIRSYS subsidiary, offers a unique opportunity to shape the digital future of a major German airport. The successful candidate will be instrumental in designing, controlling, and continuously optimizing core ITSM processes, including Incident, Change, Service Request, and Problem Management. Key responsibilities involve developing and implementing a sustainable Continual Service Improvement strategy, ensuring adherence to IT policies and standards, and leading ITSM improvement projects from conception to implementation. This position requires a proactive individual with strong analytical skills, a deep understanding of IT operations, and the ability to manage external service desks and ITSM platforms, contributing significantly to service quality and efficiency within the airport's IT landscape.

Required Skills

Education

Degree in Computer Science or comparable education

Experience

  • Long-term professional experience in IT Service Management or continuous process improvement in IT operations
  • Proven experience in the introduction and control of ITSM tools and Service Desks
  • Experience in leading and coordinating ITSM improvement projects

Languages

Not specified

Additional

  • ITIL certification; Knowledge of project management methodologies (PRINCE2 or PMI); Driver's license Class B; Willingness to be on-call and perform occasional weekend and night work; Located at Hamburg Airport.