2nd Level Remote Support Technician | Servicetechniker 2nd Level Remote Support (m/w/d)

Job Summary

This role is for a 2nd Level Remote Support Technician based in Wolfsburg, focusing on providing IT support for an automotive manufacturer's IT workstations. The successful candidate will be responsible for managing escalation processes, handling 1st and 2nd level support tickets, and providing remote support to end-users both in Germany and internationally. Key responsibilities include administering Windows workstations, laptops (Windows 10), MS Office, and mobile devices, as well as supporting IT environments with Windows, Linux, and OSX clients. The position offers a long-term perspective with potential for direct employment after an initial temporary contract, along with opportunities for professional development and training. Ideal candidates will have initial professional experience in IT administration and support, strong hardware knowledge, and good communication skills in both German and English.