Knowledge Management Officer | 1. Sachbearbeitung Wissensmanagement

Job Summary

This role involves managing and optimizing knowledge databases, standard responses, and training materials for a public service center. The successful candidate will maintain the department's internet presence, develop and deliver training on knowledge management systems, and promote knowledge sharing within the team. Key responsibilities also include providing 1st-level support for digital administrative services, resolving inquiries, and escalating complex issues. The position requires active participation in process optimization for support and knowledge management, including integrating new digital services. Additionally, the role includes duties related to telephony, such as leading shifts, managing conflicts, handling complex customer concerns, and assisting with citizen hotlines during emergencies. A significant part of the role involves qualified administrative processing in registration services, including managing registrations, maintaining the register, providing information, and handling atypical cases. This is a crucial role for ensuring efficient public service delivery and continuous improvement.