IT Support Specialist (Remote) | IT Support (m/w/d) im Home Office

Job Summary

This remote IT Support Specialist role involves providing first-level support, primarily handling IT disruptions, classifying issues, and resolving them using a knowledge base. The specialist will also be responsible for escalating more complex issues to other teams and meticulously documenting all cases and activities within a ticketing system. This position is ideal for individuals with a strong affinity for IT, initial experience in customer service or a service provider environment (e.g., call center), and foundational knowledge of Windows applications and ticketing systems. The role offers an attractive salary, extensive onboarding, and the opportunity to work for one of Germany's largest IT service providers, with potential for permanent employment.