Senior IT Support Expert | Senior IT-Support Experte (m/w/d)

Job Summary

As a Senior IT Support Expert, you will be the primary point of contact for customer inquiries, handling them efficiently via phone and a ticketing system. Your daily responsibilities will involve comprehensive support for a wide range of IT technologies, including servers, clients, storage, network infrastructure, and firewalls. You will also be responsible for the administration and monitoring of customer systems, with a strong focus on Windows clients, Windows servers, and Linux systems, alongside managing MS Office 365 environments. This role requires a proactive approach to troubleshooting and resolving hardware and software issues, coupled with meticulous documentation of all activities. This position offers long-term stability with an unlimited contract, opportunities for professional development, and flexible working hours, making it an attractive role for an experienced IT professional seeking a supportive and growth-oriented environment within a leading engineering and IT service provider.