Customer Service Specialist | Customer Service Specialist (m/w/d)

Job Summary

This role involves providing comprehensive support and consultation to end-customers, specialized dealers, and business partners both domestically and internationally. Key responsibilities include handling inquiries related to orders, delivery status, products, complaints, and warranty claims. The specialist will also be responsible for maintaining customer contact documentation within a CRM system and coordinating with internal departments such as sales, logistics, and repair services. A proactive approach to optimizing processes and service quality is also expected. The ideal candidate will possess strong communication and problem-solving skills, a structured and independent work style, and a background in commercial training or a similar qualification. This position offers an exciting opportunity within a leading international company in power tools and outdoor equipment, emphasizing quality and customer satisfaction.