Customer Support Specialist | Customer Support (m/w/d)

Job Summary

This role involves providing comprehensive customer support for a service provider specializing in insurance and real estate processes. The ideal candidate will handle customer inquiries via phone and in writing, clarify issues by coordinating with clients and internal departments, and maintain customer master data. Key responsibilities include assisting with contract modifications, dispatching essential documents like insurance cards, and supporting the online customer portal. This position is perfect for an organized, service-oriented individual who thrives in a professional, digital environment and is eager to learn complex processes and modern IT systems. The company offers a stable, long-term position with development potential and flexible, hybrid work options.