First Level IT Support Specialist | First Level Support (m/w/d)

Job Summary

This role offers a direct entry into a secure and modern IT environment within an established technology company in Hamburg, specializing in complex technical systems. The First Level IT Support Specialist will be the initial point of contact for IT issues and service requests, responsible for classifying and documenting tickets, troubleshooting client-side problems, and configuring workstations, printers, and mobile devices. They will escalate complex issues to Second Level Support, maintain IT knowledge bases, and contribute to smaller IT projects. This position is ideal for someone with an IT background, strong service orientation, and a desire to work in a collaborative, technically advanced setting with long-term career prospects.