Customer Service Associate DACH | Customer Service Associate DACH (m/w/d)

Job Summary

This role involves providing exceptional customer service within a sustainable consumer goods company, focusing on the DACH region as part of a broader European team. The associate will be responsible for independently processing and managing customer orders in SAP, handling inquiries related to orders, deliveries, and returns, and communicating effectively regarding supply chain issues. Key responsibilities also include coordinating with various internal departments and external partners, maintaining customer data, and contributing to process optimization. The ideal candidate will have prior B2B customer service experience, proficiency in ERP systems like SAP, and strong communication skills in both German and English, aiming for high-quality service delivery.