IT 1st and 2nd Level Support Specialist | IT 1st- und 2nd-Level-Support (m/w/d) - München

Job Summary

This role involves providing comprehensive 1st and 2nd level IT support to internal users, both remotely and on-site, within an innovative company in the creative industry. The specialist will be responsible for setting up and maintaining workstations, managing user accounts and access rights, and assisting with IT system rollouts and updates. A key part of the role is documenting incidents and solutions in a ticketing system and contributing to the continuous improvement of IT support processes. The ideal candidate will possess strong problem-solving skills, be service-oriented, and have a collaborative approach, working with modern IT equipment and benefiting from opportunities for further training.