IT Support Specialist / Helpdesk | Fachinformatiker IT-Support / Helpdesk (m/w/d)

Job Summary

This role is for an IT Support Specialist / Helpdesk professional, suitable for both experienced individuals and career starters, who will be a key point of contact for IT-related issues. Day-to-day responsibilities include providing 1st and potentially 2nd level IT support via phone and in person, classifying and dispatching incoming tickets according to ITIL guidelines, and managing user change requests and incident reports. The specialist will also be involved in the planning and implementation of security infrastructure systems like firewalls, proxy servers, antivirus, and VPN solutions, as well as the technical operation and maintenance of these systems. The position offers an unlimited contract, mobile working flexibility, and various further training programs, making it an attractive opportunity for those looking to advance in IT support.