1st/2nd Level IT Support Specialist | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

This role involves providing essential 1st and 2nd level IT support, acting as the primary point of contact for user inquiries and technical issues. Key responsibilities include receiving and classifying IT incidents via phone, email, and in-person, documenting them in a ticketing system, and ensuring timely resolution or escalation to administrators. The specialist will also be responsible for installing and configuring new hardware and software for users and assisting with general IT-related questions. The ideal candidate will possess a strong IT background, excellent technical skills in hardware/software installation, operating systems, and MS Office, coupled with a strong service-oriented mindset and good communication abilities.