Technical Support Specialist - Service Hotline | Techniker - Service Hotline (m/w/d)

Job Summary

This role is for an ambitious Technical Support Specialist to join FERCHAU, focusing on IT and engineering innovations. The successful candidate will be responsible for providing technical support via phone to customers across Europe, Russia, South and North Africa, and India. Key duties include handling basic technical inquiries, managing support tickets from inception to resolution, analyzing call data using CRM dashboards, identifying potential preventive maintenance or performance improvements, and coordinating spare part orders. The position requires a background in electrical engineering, mechatronics, or automation technology, with a willingness to work flexible shifts. It's an opportunity to contribute to exciting projects for leading technology companies, enhancing knowledge through practical experience.