Customer Relations Expert - Polish Market Focus | Customer Relations Expert (All Genders) - Polish market focus

Job Summary

As a Customer Relations Expert, you will be responsible for resolving complex and sensitive customer cases, acting as a critical link between customer experience, quality assurance, and continuous improvement. This role involves taking ownership of escalated issues, often requiring you to work beyond standard guidelines and collaborate closely with internal teams like Legal, Logistics, and Payments, as well as external service providers. You will conduct in-depth investigations, provide feedback to enhance service quality, and identify opportunities for process optimization. The ideal candidate is empathetic, quality-driven, and thrives in dynamic, ambiguous environments, making a tangible impact on customer satisfaction and operational excellence.