Customer Relations Expert - Italian Market Focus | Customer Relations Expert (All Genders) - Italian market focus

Job Summary

As a Customer Relations Expert, you will be the primary owner for resolving complex and sensitive customer cases, moving beyond standard support to deliver brand-aligned solutions. This role is crucial for enhancing customer experience, ensuring quality, and driving continuous improvement. You will lead investigations, provide feedback to service partners, and identify opportunities to refine processes. The position requires close collaboration with internal teams like Legal, Logistics, and Payments, as well as external service providers. If you are empathetic, quality-driven, and adept at navigating ambiguity, this role offers a significant opportunity to impact both customer satisfaction and operational excellence within a dynamic e-commerce environment.