Customer Relations Expert | Customer Relations Expert (All Genders) - Swedish market focus

Job Summary

As a Customer Relations Expert, you will be responsible for resolving complex and sensitive customer cases, often requiring you to go beyond standard guidelines. This role is crucial for enhancing customer experience and driving operational quality. You will conduct in-depth investigations, provide feedback to service partners, and identify opportunities for process improvement. Collaborating closely with internal teams like Legal, Logistics, and Payments, as well as external providers, you will ensure fair and brand-aligned resolutions. This position is ideal for an empathetic, quality-driven professional who thrives in dynamic environments and is eager to make a tangible impact on customer satisfaction and operational excellence.