Customer Relations Expert - French Market Focus | Customer Relations Expert (All Genders) - French market focus

Job Summary

As a Customer Relations Expert, you will be responsible for resolving complex and sensitive customer cases, often going beyond standard guidelines. This role is crucial for enhancing customer experience and driving quality assurance. You'll lead investigations, analyze past interactions, and provide feedback to service partners, identifying opportunities for process improvement. The position involves close collaboration with internal teams like Legal, Logistics, and Payments, as well as external service providers. You will engage directly with customers through various channels to de-escalate issues and protect the brand's reputation, including managing high-risk escalations from social media or press. This role is ideal for an empathetic, quality-driven professional who thrives in ambiguity and is committed to making a tangible impact on customer satisfaction and operational excellence.