Customer Relations Expert | Customer Relations Expert (All Genders)

Job Summary

As a Customer Relations Expert, you will be at the forefront of resolving complex and sensitive customer issues, acting as a critical link between customer experience, quality assurance, and continuous operational improvement. This role involves taking ownership of escalated cases, conducting in-depth investigations, and collaborating closely with internal teams like Legal, Logistics, and Payments, as well as external service providers, to deliver fair and brand-aligned resolutions. You will provide feedback to service partners to enhance quality, identify opportunities for process optimization, and manage high-risk escalations, including those from social media. This position is ideal for an empathetic, quality-driven individual who thrives in ambiguity and is passionate about making a tangible impact on customer satisfaction and operational excellence.