Customer Relations Expert - Dutch Market Focus | Customer Relations Expert (All Genders) - Dutch market focus

Job Summary

As a Customer Relations Expert, you will be the primary point of contact for resolving complex and sensitive customer issues, particularly for the Dutch market. This role involves deep-diving into case histories, collaborating with internal teams like Legal, Logistics, and Payments, and working with external service providers to deliver fair and brand-aligned resolutions. You will also play a crucial role in quality assurance, providing feedback to service partners, and identifying opportunities to enhance processes and prevent future issues. This position is ideal for an empathetic, quality-driven professional who thrives in dynamic environments and is passionate about improving customer satisfaction and operational excellence.