Customer Relations Expert | Customer Relations Expert (All Genders) - German market focus

Job Summary

As a Customer Relations Expert, you will be responsible for resolving complex and sensitive customer cases, often going beyond standard guidelines. This role involves meticulous investigation of case histories, collaborating with internal teams like Legal, Logistics, and Payments, and engaging with external service providers. A key part of your role will be performing qualitative assessments of past customer interactions to provide feedback and enhance service quality. You will communicate directly with customers across various channels to de-escalate issues and protect the brand's reputation, including handling social media and press inquiries. This position is ideal for an empathetic, quality-driven individual who thrives in dynamic environments and is passionate about driving both customer satisfaction and operational excellence.