IT Technician (1st & 2nd Level Support) | IT-Techniker (m/w/d) 1st & 2nd Level Support

Job Summary

This role offers an exciting opportunity for an IT Technician to join an established IT company in Nuremberg, Germany. The successful candidate will be responsible for ensuring the smooth operation of a complex IT system environment, handling tickets, and resolving issues remotely as part of 1st and 2nd level support. Key responsibilities include customer communication via phone, email, and ticketing systems, regular status updates, documentation, software maintenance, patch management, and system administration. This position is ideal for someone with an IT background looking for a challenging and varied role within a renowned company, offering a permanent contract and a modern IT infrastructure.