IT Support Administrator (1st Level) | IT-Support (m/w/d) 1st Level

Job Summary

This exciting opportunity is for a dedicated 1st Level IT Support Administrator based in Nuremberg, Germany, working for an established IT service provider. The role involves ensuring the stable operation of IT systems, processing incoming support tickets according to SLAs, and resolving technical issues at the first level. Key responsibilities include providing user support via phone, email, and ticketing systems, documenting customer interactions, and performing software maintenance and patch management. This position offers an unlimited contract with a potential for long-term collaboration with the client, a performance-based salary, and a modern IT environment with diverse tasks, all within a 100% on-site setting with no travel required. It's an attractive role for someone seeking a stable and engaging career in IT support.