Onsite Support Specialist | Mitarbeiter im Onsite Support (m/w/d) - 070825-2-HAM

Job Summary

As an Onsite Support Specialist, you will play a crucial role in supporting IT projects, particularly in hardware rollouts, and ensuring smooth operations within a diverse system landscape, specifically in the banking sector. Your day-to-day responsibilities will include resolving issues through 1st and 2nd level support, both remotely and directly on-site, handling customer inquiries via phone, email, or at the service desk, and managing hardware components through setup, dismantling, and relocation. You will also be responsible for maintaining asset data and escalating complex issues to higher-level support units. This position is ideal for IT professionals with a foundational understanding of Windows and Office environments, strong knowledge of standard hardware, and experience in telephone support and ticketing systems, offering valuable professional experience in complex project environments and opportunities for career growth.