IT 1st and 2nd Level Support Specialist | IT 1st- und 2nd-Level-Support (m/w/d) - München

Job Summary

This role involves providing comprehensive 1st and 2nd level IT support to internal users, both remotely and on-site. The specialist will be responsible for setting up and maintaining workstations, managing user accounts and access rights in environments like Active Directory and Microsoft 365, and assisting with IT system rollouts and updates. A key part of the role is documenting incidents and solutions in a ticketing system and contributing to the improvement of IT support processes. The ideal candidate will have a strong service orientation, excellent problem-solving skills, and a collaborative approach, working within an innovative company in the creative industry that values modern technology and effective communication.