Technical Support Specialist | Technical Support Specialist (m/w/d)
ZOLL CMS GmbH
Job Summary
Join ZOLL Medical Corporation as a Technical Support Specialist, providing vital assistance for the LifeVest®, a portable cardioverter-defibrillator. In this role, you'll be the primary contact for patients, their families, and medical staff, offering empathetic support and troubleshooting technical issues to ensure the device's protective function. You'll also guide patients on device usage, coordinate logistics for the vests, and provide compassionate follow-up after defibrillation events. This position is ideal for individuals passionate about healthcare, offering a chance to make a tangible difference in people's lives within a supportive, patient-focused team environment. Enjoy a hybrid work model with significant home office flexibility after training, along with excellent benefits and continuous development opportunities.
Required Skills
Education
Commercial training, university degree, or comparable qualifications
Experience
- Professional experience in customer service or a related field (also open to career changers and recent graduates)
- Experience with telephone communication
- Experience working in a team environment
Languages
Additional
- Flexibility for multi-shift model (24/7 early, late, and night shifts)