IT Support Specialist | IT-Support-Mitarbeiter (m/w/d)

Job Summary

This role is for an IT Support Specialist who will be the primary point of contact for customers, providing solutions for technical inquiries related to software and IT solutions, including installations, updates, and error messages. The specialist will document all interactions in a ticketing system, ensuring traceability and quality, and maintain close communication with other departments to resolve issues efficiently. A key aspect of the role involves identifying recurring problems, contributing to knowledge base articles, and assisting with the onboarding of new team members. This position is ideal for someone who enjoys customer interaction, possesses strong problem-solving skills, and seeks a stable, long-term role within a dynamic and supportive team environment.