1st and 2nd Level IT Support Specialist | Spezialist im 1st und 2nd Level Support (m/w/d)

Akkodis Germany Tech Experts GmbH

Gütersloh, Nordrhein-Westfalen, Deutschland

Published Aug 5, 2025

Full-time

Fixed-term

Job Summary

Join an exciting IT project in Gütersloh or Dortmund as a 1st and 2nd Level IT Support Specialist. This role involves being the primary contact for technical issues, handling incident resolution for Windows 10, Office 365, Teams, and OneDrive, and managing user accounts in Microsoft AD and Azure AD. You'll also support mobile devices and printing environments, meticulously document all processes in a ticketing system, and contribute to optimizing support workflows. The position offers a long-term perspective in a modern, technology-driven environment, allowing you to apply and develop your expertise in Microsoft systems and cloud solutions while working in a hybrid model with excellent benefits and professional development opportunities.

Required Skills

Education

Completed vocational training as an IT Specialist for System Integration (Fachinformatiker für Systemintegration)

Experience

• Professional experience in IT support, ideally in 1st and 2nd Level Support

Languages

German (Fluent)English (Basic)

Additional

Temporary contract for at least 12 months, with potential for long-term perspective. Must be able to work on-site in Gütersloh or Dortmund with a hybrid work model (approx. 60% remote).