Head of IT Service Relationship Management | Head of IT Service Relationship Management (f/m/d)

Job Summary

Lead and orchestrate a Service Management team (approx. 10 FTE) across Germany and Portugal, owning and evolving the internal Service Strategy and Portfolio aligned with business needs, strategic priorities and market trends. This pivotal role involves serving as the main point of contact for internal customers, supporting them from initial demand shaping through to service delivery, while ensuring transparency, alignment, and a consistently high level of satisfaction. Drive end-to-end service quality and continuous improvement initiatives with a customer-centric mindset, oversee the preparation and coordination of service proposals and internal offerings, ensure accurate service charging and cost allocation models are in place and well understood, and manage service budgets and forecasts. The ideal candidate will have proven leadership experience in IT service management or professional IT Datacenter operations, a strong understanding of managed services, ITIL processes, and service lifecycle management, and solid business acumen.