Service Desk Engineer | Service Desk Engineer (w/m/d)

Job Summary

Join a well-established IT service provider in Cologne as a Service Desk Engineer, supporting clients in the German industry. This role is ideal for an IT professional looking to apply their expertise in a dynamic environment, with a potential for permanent employment. Day-to-day responsibilities include providing first-level support via phone, email, and ticketing systems, meticulously qualifying and prioritizing support requests, and overseeing critical ITSM processes. You will also be responsible for monitoring Service Level Agreements and providing dedicated support to key clients. The position requires a background in IT, strong knowledge of hardware and Microsoft operating systems, and proficiency in both German and English. This is an excellent opportunity for continuous professional development within a supportive team and flat hierarchies.