IT Service Technician / IT Supporter | IT-Servicetechniker / IT-Supporter (m/w/d) in Dresden
DIS AG Personaldienstleistungen
Job Summary
This role is for an IT Service Technician / IT Supporter in Dresden, focusing on providing 1st and 2nd level support to customers primarily from the DACH region and increasingly internationally. The successful candidate will be responsible for diagnosing and resolving technical issues, coordinating with service providers for installations and troubleshooting, and meticulously documenting all activities in a ticketing system. This position is ideal for someone with a background in IT or electrical engineering, strong Microsoft product knowledge, and a knack for problem-solving. It offers the chance to work in an innovative digital environment, contributing to the city's digital transformation, and is suited for professionals looking to advance their IT career within a dynamic team.
Required Skills
Education
Completed vocational training in IT or electrical engineering (e.g., IT Systems Electronics Technician) or comparable qualification
Experience
- At least 3 years of professional experience in technical customer service
- Experience with mechanical, electronic, and electrical components is beneficial
Languages
Additional
- Not specified
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