IT Service Technician / IT Supporter | IT-Servicetechniker / IT-Supporter (m/w/d) in Dresden

Job Summary

This role is for an IT Service Technician / IT Supporter in Dresden, focusing on providing 1st and 2nd level support to customers primarily from the DACH region and increasingly internationally. The successful candidate will be responsible for diagnosing and resolving technical issues, coordinating with service providers for installations and troubleshooting, and meticulously documenting all activities in a ticketing system. This position is ideal for someone with a background in IT or electrical engineering, strong Microsoft product knowledge, and a knack for problem-solving. It offers the chance to work in an innovative digital environment, contributing to the city's digital transformation, and is suited for professionals looking to advance their IT career within a dynamic team.