Customer Service Specialist | Customer Service Specialist (m/w/d)

Job Summary

This role involves providing comprehensive support and consultation to end-customers, specialized dealers, and business partners both domestically and internationally. The specialist will handle inquiries related to orders, delivery status, products, complaints, and warranty claims, meticulously documenting all customer interactions within the CRM system. Collaboration with internal departments such as sales, logistics, and repair services is crucial, as is contributing to the continuous optimization of processes and service quality. The ideal candidate will possess strong communication and problem-solving skills, a structured and independent work approach, and a solid background in customer service. This is an excellent opportunity within a leading international company in power tools and outdoor equipment, offering development opportunities and a secure, permanent position.