Second Level IT Support Specialist | Second Level Support (m/w/d)

Job Summary

This role involves providing critical second-level IT support within a technologically advanced environment, focusing on ensuring the smooth operation of security-relevant IT systems. The specialist will be responsible for analyzing and resolving IT incidents, maintaining Windows clients, servers, and networks, and assisting with the administration of Active Directory, Exchange, and Microsoft 365. Key responsibilities also include participating in IT projects, system migrations, and rollouts, as well as creating and maintaining technical documentation. The ideal candidate will possess strong analytical skills, a service-oriented mindset, and a solid background in IT support, contributing to a collaborative IT team in a company known for its high employee retention and commitment to technological progress.