IT Onsite Support Technician | IT-Onsite Supporter (gn)

Job Summary

This role involves providing direct onsite IT support, serving as the primary contact for IT inquiries, issues, and service requests. Key responsibilities include independently processing and prioritizing support tickets, escalating complex problems to specialists, and performing installations, configurations, and commissioning of various IT equipment like PCs, laptops, and mobile devices. The ideal candidate will diagnose and resolve hardware and software issues, assist with printer and network setup, and manage user accounts and permissions within Active Directory. A strong background in IT, excellent problem-solving skills, and a service-oriented approach are essential for success in this dynamic role, which also offers opportunities for continuous professional development.