IT Support Specialist | IT Support Specialist (gn) // Hamburg

Job Summary

This permanent, full-time position in Hamburg seeks an IT Support Specialist to manage and maintain the company's critical IT infrastructure. Day-to-day responsibilities include processing and resolving service requests using a ticketing system, administering user accounts and permissions, and configuring IT systems. The role involves hands-on implementation of software and operating system installations, comprehensive troubleshooting, and supporting regular system updates and security reviews. Candidates should possess a completed IT qualification, ideally as an IT Specialist for System Integration, coupled with familiarity with IT Service Management (ITSM) tools and ITIL processes. Strong problem-solving abilities, a systematic approach to fault analysis, and excellent customer-oriented communication skills are essential. This role offers an attractive salary, 30 days of annual leave, flexible working hours, and opportunities for continuous professional development, contributing to the development of new technologies.