Order Management Specialist | Spezialist Auftragsmanagement (w/m/d)

Job Summary

This role involves overseeing external service providers within a team, ensuring adherence to quality standards, legal deadlines, and contractual obligations by monitoring Key Performance Indicators (KPIs). The specialist will be responsible for creating regular quality assurance reports and process descriptions to enhance transparency. A key aspect of the role is identifying and initiating process optimization opportunities, conducting independent interface coordination, and supporting the implementation of new processes through specialized and system training. The ideal candidate will be a proactive team player with strong communication skills, a high sense of responsibility, and a customer-service orientation, comfortable working independently and presenting ideas.