Solution Expert Monitoring & Observability | Solution Expert Monitoring & Observability

Job Summary

This role is for a Solution Expert in Monitoring & Observability, crucial for the iConnect platform which streamlines customer journeys for home connections and is central to the energy transition. The expert will advise application teams on observability and monitoring, implement solutions using tools like New Relic, and enable early detection of issues to improve product quality. Key responsibilities include designing and optimizing dashboards, alarms, and reports in close collaboration with Service Management, conducting training sessions, and continuously improving existing monitoring configurations. The position requires strong analytical and conceptual skills, a proactive approach to problem-solving, and the ability to communicate technical information effectively to diverse stakeholders, contributing directly to the energy transition.